WhatsApp Order Confirmation for Cash-on-Delivery Orders
Every new COD order gets a WhatsApp message from your store with Confirm and Cancel buttons. Ship the confirmed ones, restock the cancelled ones, and stop paying couriers to carry fake orders.
- Confirm & Cancel buttons
- English or Urdu
- Automatic restock
- Reminder, then call list
The COD problem
Every refused parcel costs you twice.
You pay the courier to deliver it and often again to bring it back, and the stock sits in a van instead of on sale.
Fake and prank orders
Wrong numbers and orders placed for fun go straight to the courier unless someone checks them first.
Change of mind
Shoppers who ordered on impulse refuse at the door. A quick confirmation catches many of them before dispatch.
Calling every customer doesn't scale
Phoning each order works at 20 orders a day. At 200 it takes a full-time team.
Wrong addresses
Unconfirmed orders with incomplete addresses bounce between courier hubs and come back.
How Eekaam helps
How WhatsApp order confirmation works on Eekaam.
A message for every COD order
As soon as a COD order comes in, the customer gets a WhatsApp message from your store with the order details.
One tap to confirm or cancel
Confirmed orders are tagged so your team ships them. Cancelled orders are cancelled and their stock is put back.
Reminder, then call list
Customers who don't reply get a reminder. If they still don't answer, the order lands on your call list.
English or Urdu
Send the message in the language your customers read.
Your number or ours
Send from Eekaam's number with credits, or at no Eekaam charge from your own WhatsApp Business number or Twilio account.
Connect it to your workflow
With Flow, a confirmed order can tag the customer, notify your team or book the courier automatically.
Set up in minutes
From order to confirmed in four steps.
- 1
Install the app
Open Apps in your Eekaam dashboard and add WhatsApp order confirmation.
- 2
Choose how to send
Use Eekaam's number with credits, or connect your own WhatsApp Business number or Twilio account.
- 3
Pick the language
Send in English or Urdu.
- 4
Ship what's confirmed
Filter your orders by confirmed and book only those with the courier.
Real stores, live today
COD stores on Eekaam.
Place a test COD order on any of these stores to see the buying side.
Healora
Health & wellness
Herbal pain-relief balm and oil plus hair and skin care, with product landing pages and COD checkout.
BabySheen
Baby & newborn gift boxes
Newborn gift-box bundles in three sizes, with cash on delivery and an email welcome offer.
Trezo Store
Jewellery & stationery surprise boxes
Mystery "scoop" boxes of jewellery and stationery, with order tracking for shoppers.
AB Enterprise
Mobile accessories & audio
Earbuds, power banks, chargers and phone accessories across a large multi-brand catalogue.
Honest answers
Common questions from COD sellers.
Will customers find it annoying?
It's one message about an order they just placed, with buttons, in their language. Most shoppers expect to confirm COD orders in Pakistan.
What does it cost?
Sending from Eekaam's number uses credits. Sending from your own WhatsApp Business number or Twilio account costs nothing extra from Eekaam; WhatsApp's or Twilio's own message charges still apply.
Does it replace my confirmation calls?
For customers who reply, yes. Those who don't reply land on a call list, so your team only phones the orders that need it.
Ship confirmed orders only.
Start a 14-day free trial and turn on WhatsApp order confirmation from Apps.
No card needed for the trial.
FAQ